RoomTape

Support

Effective August 5, 2026 · RoomTape: AR Tape Measure

Email inkpocket.app@gmail.com and we will get back to you. Telling us your iPhone model and what you were doing when it went wrong saves a round trip.

Common questions

The Scan tab says my iPhone has no LiDAR.

Automatic room scanning uses the depth sensor built into iPhone Pro models. Every other feature works on any iPhone that supports ARKit — use Room mode on the Measure tab to trace a room corner by corner instead.

How do I switch between metres and feet?

Settings → Units. There are three options: metric, decimal feet, and feet with fractional inches. If you pick fractional inches you can also choose whether to round to a half, quarter, eighth or sixteenth.

How do I get my plan into AutoCAD or SketchUp?

Open the plan, then Export as DXF for CAD. The file is written at true scale in metres, so it arrives the right size without rescaling.

I paid but the app still shows the paywall.

Settings → Restore purchases. If that does not help, email us and include the Apple receipt — we can check whether the purchase reached RevenueCat.

How do I cancel?

Subscriptions are managed by Apple, not by us. Open the Settings app → your name → Subscriptions, and cancel there. Cancelling stops the renewal; you keep access until the period you already paid for ends, and your saved plans stay open afterwards either way.

Why are my measurements slightly off?

AR measuring is an estimate. Give the app a well-lit, textured surface, move slowly, and wait for the tracking indicator to turn green before you place a point. Always verify a dimension you are about to cut to.

Reporting a wrong measurement

If a measurement was badly off, it helps enormously to know: the model of iPhone, whether the tracking indicator was green at the time, what the surface was (bare wall, glass, carpet, mirror), and what the app said versus what a tape said. Send those and we can usually reproduce it.